FAQ

FAQ

Any info I should know before placing an order for delivery?

All deliveries are made by our drivers to ensure we are confident that we are taking the utmost care and safety of deliveries. Please note, this means that your selected delivery times are subject to change depending on our delivery route's for the day. 

Do you still trade during COVID Lockdowns?

Info on our covid process' can be found here.

What days do you open?

We trade Wednesday, Friday, Saturday and Sunday. Our team enjoys our weekends on Mondays and Tuesdays, however our admin and emails are still monitored on these days. We spend our Thursdays gearing up for the rush of Friday-Sunday and we are primarily focused on prepping.

I can't click on the date I want

If we are booked out for a specific day, the date will not be able to be selected on the website :(

Can I send your platters as a gift?

Absolutely! Our products have a section where you can leave a gift note to be attached to the order - be sure to leave a name at the end of the note so that the recipient knows who the delivery is from as none of our deliveries are sent with the billing/invoice information. 

What happens if the recipient is not home when the courier is attempting delivery?

Orders will be left at the front door if the recipient is not home to accept the delivery. If the recipient is in a security block, we will make contact using the contact number provided in the shipping address to get in touch. Unfortunately being such a small business, re-deliveries are not currently feasible for us so it is extremely important for the recipient to be available to take delivery at the selected delivery time. 

How far in advance do I need to order?

This is completely up to you, you can wait until 3 days before the event to place your order however, it means you’re running the risk of your date becoming unavailable due to other bookings! We recommend shooting us an email just to let me know what date your event is on and we'll pencil you in.

What are your delivery fees?

Delivery charges are calculated depending on location, we offer local delivery as well as free pick up from our Petersham store.

How do I know your availability?

There is a calendar where you can book your date during the checkout process. Unavailable dates will be blacked out. 

Do you cater for people with special requirements?

Yes! We can do gluten free/dairy free/vegetarian/nut free platters! We hold HACCP Food Safety Certificates, Food Safety Supervisor Certificates, and NSW Food Authority Certificate, and pride ourselves on our high standard of hygiene practices. However in saying that, if you or the recipient have a severe allergy please be aware that we cannot guarantee our products are completely free of traces of gluten and nuts. 

Can we customise the platter / graze?

Yes! We want your experience with Platter Up Co to be as positive as possible. We will bend over backwards to ensure your order is perfectly suited to your wants and needs! Don't hesitate to tell us about your brie obsession, we will make sure to put extra extra on your board for you!!

What is your cancellation policy?

Being one of Sydney's leading caterers, we work on a 'first in best dressed' structure, which means that securing your event in our calendars, means that it is highly likely that we turn back multiple other requests for the same date. Because of this, we have a firm cancellation policy.

a. In the case of cancellations notified thirty one (31) business days or more, Platter Up Co will refund the full amount paid.
b. In the case of cancellations notified between six (6) and thirty (30) business days’ notice, Platter Up Co will retain the full amount paid and the customer will be issued a credit note.
c. In the case of a cancellation notified five (5) business days or less notice, Platter Up Co will retain the full amount paid.